Legal

Privacy Policy

Last updated: 15 June 2025

Nirand ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what data we collect through this website and through our workshop services, how we use it, and the rights you have in relation to it. Our operations are based at 88 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand.

1. Introduction and Scope

This policy applies to personal information collected via the website at nirandx.biz and through direct contact with the workshop. It covers data submitted through enquiry forms, collected during watch intake, and gathered through website analytics.

By using this website or engaging our services, you acknowledge that your information will be handled as described below.

2. Data We Collect

Information you provide directly:

• Name and contact details (email address, phone number) submitted through the contact form
• Details of the watch or timepiece provided during intake or in written enquiries
• Correspondence related to a service or quotation

Information collected automatically:

• Standard web server logs (IP address, browser type, pages accessed, referral URL)
• Cookie data, subject to your consent — see our Cookie Policy
• Analytics data if analytics cookies are accepted

3. How We Use Personal Data

We use collected data for the following purposes:

• Service delivery: To respond to enquiries, provide quotations, and carry out watch repair services
• Communication: To send progress updates about a repair in progress or to follow up on an enquiry
• Record keeping: To maintain intake records and repair histories for quality and accountability purposes
• Website improvement: To understand how visitors use the site and to make improvements
• Legal compliance: To meet applicable obligations under Thai law

We do not send unsolicited marketing communications. We do not sell, rent, or otherwise share personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, we process data on the following legal bases:

• Contract performance: Processing necessary to fulfil a service you have requested
• Legitimate interests: Maintaining repair records and responding to enquiries in a professional context
• Consent: For analytics and non-essential cookies, where you have opted in

5. Data Retention

Contact enquiries and repair records are retained for up to five years from the date of last interaction, in accordance with standard business record-keeping practice under Thai commercial law. Web server logs are retained for no more than 12 months. You may request deletion of your data at any time, subject to any legal retention obligations.

6. Data Security

Access to personal data is restricted to staff members directly involved in providing the service. Physical intake records are stored securely on the workshop premises. Electronic data is held on password-protected systems. We review security measures periodically and respond to any breach in accordance with our obligations under the PDPA.

7. Third-Party Services

This website may use the following third-party services, each with their own privacy practices:

• Google Analytics (if analytics cookies accepted) — for anonymised website usage statistics
• Google Maps — for the map embed on the homepage (no personal data is transmitted unless you interact with the map directly)
• Cloudflare and jsDelivr CDN — for loading fonts and stylesheet resources

We do not control the data practices of these third parties. Links to external websites from this site are provided for convenience only — we are not responsible for the privacy practices of other websites.

8. Cookie Information

We use cookies to support basic website functionality and, with your consent, to gather anonymised analytics. For full details, see our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where no legal retention obligation applies
• Withdraw consent where processing is based on consent
• Object to processing based on legitimate interests
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your data has been handled improperly

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

10. Children's Privacy

This website and our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data has been submitted by a person under 18, we will delete it promptly.

11. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of this website after any update constitutes acceptance of the revised policy.

12. Contact

For any questions relating to this Privacy Policy or data protection matters, please contact us at:

• Email: [email protected]
• Post: Nirand, 88 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand